Answering Machine Detection (AMD)

Answering Machine Detection frees up your Agents from leaving voicemails and allows you to leave a pre-recorded voicemail whenever an answering machine is detected.

When creating your campaign you will be given the option to enable AMD.

Note that in order to activate AMD you will need to contact your administrator and purchase your AMD licenses.

Configure AMD

When you Switch on AMD, you will have the following options.

  • On AMD Detected:

    • Hangup.
    • Leave a pre-recorded message.
    • Send an SMS (Coming Soon).
    • Send an Email (Coming Soon).
  • Select Voice Message:

    • Choose from the list of previously uploaded sound files.

Click 'Next' to continue.

Last Updated:: 8/13/2019, 4:00:50 AM